Phone beats website in Obamacare sign-up | News
ATLANTA, Ga. -- Phone is best. At least for now. That's according to the phone operator I reached after four tries and a full work day. The three times before, I sat on hold for an interminable amount of time before an automated survey came on asking me to rate the customer service -- except I had yet to speak to anyone. And at the end of the survey, the line disconnected.
Still, it was further than I got online. Things began promisingly enough, and I created my Marketplace account. But every time I tried to log in, I would get a message that said the system wasn't available or my username or password was wrong. I certainly can type incorrectly, but not every time for more than a hundred times.
After trying all day I finally reached a live operator at 4 p.m. He told me the username/password messages were a problem on their end. He didn't know when they would be resolved but did say it tends to happen less during off peak hours (not during my work day).
He also said that, for now, the good old fashioned telephone is an easier way to get information and get registered.
He said he couldn't give a timeline for when the glitches will be worked out.